Frequently Asked Questions
Everything you need to know about your Cello Electronics experience.
What is the standard delivery timeframe for orders?
We offer standard shipping within 3-5 business days. Express next-day delivery is also available for orders placed before 2:00 PM Monday through Thursday.
Do Cello products come with a manufacturer warranty?
Yes, all our electronics come with a comprehensive 12-month warranty that covers technical defects and hardware malfunctions from the date of purchase.
What is your return policy for faulty or unwanted items?
You can return any item within 30 days of receipt. Unwanted items must be in their original packaging, while faulty items will be replaced or refunded fully after inspection.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, AMEX), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.
How can I track the status of my shipment?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's live tracking portal.
Are your televisions and monitors energy efficient?
Absolutely. All Cello Electronics displays are designed to meet the latest energy efficiency standards, helping you reduce power consumption without sacrificing picture quality.